Printer Troubleshooting

Hello dear, how are you?

Troubleshooting the printer can be challenging, obtainable, taking into account all the different types of printers on the market. 

Here are some problems I had solved many times for my clients. Hope this help you solve problems at the printer how to fight. 

If you send a print job that requires inserting a network printer, paper in the manual feed, even though their paper can not do hand feed :

This is a problem with the printer driver. To solve this problem: 

• For menu and set the printer default settings. 

• Remove the old driver from the server. Install the correct driver (the version for HP PCL5 EC). 

• feeder and duplex printing. 

• Go to each computer that has access to the printer. Remove the old printer from the computer printer and a list of fax and install the printer drivers available for download

• He has an HP LaserJet printer will jam every time there is a job to tray 2, but you can not find the paper jam, when you pull the tray or the cassette                                                                                                                                                                                                                                                                                                                                                                                                                                    If you send a print job that requires inserting a network printer, paper in the manual feed, even though their paper can not do hand feed                                                                                                                                                                                                                                                                                                                                                                                                        

This is a problem with the printer driver. To solve this problem: 

• For menu and set the printer default settings. 
• In the printer dialog box device drivers can not install special equipment, such as an envelope Remove the old driver from the server. Install the correct driver (the version for HP PCL5 EC). 

• feeder and duplex printing. 

• Go to each computer that has access to the printer. Remove the old printer from the computer printer and a list of fax and install the printer drivers available for download. 

He has an HP LaserJet printer will jam every time there is a job to tray 2, but you can not find the paper jam, when you pull the tray or the cassette


You have a printer attached to a computer and not printed. Check the following: 

• Printer cable to the computer and printer are connected. 

• The printer is switched on and ready state (not online). 

• The printer has paper and toner. 

• The printer is set as the default printer in Printers and Faxes. 

• Check disk space on the computer. If space is insufficient for the job in the queue will not be printed. 

• You see, if you choose to print from another application. If you can see, the problem with the application will not be printed.